Exchange & Return

All items purchased are strictly non-refundable due to health and hygiene reasons. Returns and exchanges are only accepted should the item be faulty or a wrong item has been delivered.

  • Discounted items are final and cannot be returned or exchanged
  • Strictly no exchange for a different product after the item(s) are delivered
  • Strictly no refund even if said "never worn"
  • Strictly no purchase of products for "try-on" and refund after deemed unsuitable

We appreciate if you could finalise the item(s) you really wish to purchase beforehand :) Feel free to drop a DM on IG if you would like us try-on for you!

 

 

Return

Please email and send a photo to us @ thsunnyside@gmail.com if you found any defects within the first 5 days of receiving your product. For any other reasons, please reach out and we will review your case :)

To be eligible for a return:

  • Return all items within 12 days from date of delivery
  • All items must have no visible signs of wear or use
  • Must be in its original packaging, this includes any boxes, pouches, tags etc.
  • A digital receipt of proof of purchase must be shown
  • No initial delivery fee will be refunded.

Successful returns:

  • Upon successful returns, you'll receive in-store credits, reimbursed within 5-10 business days. An email notification will be sent to the provided address.
  • Store Credits are valid for 6 months use from date of activation.
  • Store Credits can be used at our Pop-ups & Online store.

 

 

    Exchange

    If you have received a wrong item, we apologise for the mix up, and we will exchange the item for you for free! Please reach out to us on IG @sunny.sunnyside or @ thsunnyside@gmail.com and we will follow up with you!

    Sorry to inform that there is strictly no exchange for a different product after item has been delivered. We appreciate if you could finalise the item(s) you really wish to purchase beforehand :)

     

     

    Refresh

    Do your items appear worn and lacklustre? If you're seeking to rejuvenate them, whether by swapping beads or clasps, you have the option to do so!

    Restringing the entire bracelet/necklace with new string and clasps

    First time free!

    Subsequently, $8 per service.
    Restringing the entire bracelet/necklace with new strings, clasps and beads 

    $8-$18

    depending on material cost & design complexity
    Refresh jump rings for earrings/bracelet/necklace Free
    Replace tarnished charms

    1 time free replacement

    $4-$16 subsequently depending on material cost.

     

    You may do so at any of our pop-ups. Do drop a DM to inform so we can prepare the materials for you. Alternatively, you may mail us the items. Shipping fees to and fro will be covered by the customer themselves.